Refund Policy

We want you to be confident using doc-print.com. This policy explains when charges are refundable. Charges are billed by EXK Software LLC (or our Merchant of Record) through our payment provider.

When a trial is offered, it begins once you pay the stated initial fee. If you cancel before the trial ends, no recurring subscription charge is applied. If you do not cancel, the recurring subscription starts automatically at the end of the trial.

The initial trial fee is generally non-refundable, but see Section 5 for problem-based refunds.

If you are a consumer in the EU or UK, you may have a statutory right to withdraw from a purchase of digital services within 14 days without giving a reason, under applicable consumer protection law. By starting to use the Service (e.g. generating or downloading a document, or activating a subscription) before the 14 days have passed, you acknowledge that the Service has begun and, to the extent permitted by law, that your withdrawal right may no longer apply once it is fully performed. Nothing in this section limits the discretionary refunds described below.

• Subscriptions renew automatically on each billing cycle until cancelled.
• You can cancel anytime from your account or by emailing [email protected]. Cancellation stops future renewals.
• Cancelling does not automatically refund the current period; you retain access until the period ends.

We evaluate refund requests individually. A refund may be granted where, for example:

• You were charged in error, or charged after you cancelled.
• The Service failed to deliver a generated document through no fault of yours.
• You were unaware of a subscription and request a refund promptly after the first recurring charge.

Refunds are discretionary and are not guaranteed for documents that were successfully generated and downloaded, or for periods where the Service was used.

Email [email protected] with your account email and the charge in question. Requests are typically reviewed within 5 business days. Approved refunds are returned to the original payment method within the timeframe set by your bank or card issuer.

Please contact us before filing a chargeback — most issues can be resolved faster directly. We may dispute chargebacks that violate this policy.

Questions? Email [email protected] or write to EXK Software LLC, 30 N Gould St, Ste R, Sheridan, WY 82801.